Syrex Intranets provides both pro-active and ad-hoc support on hardware, software and network infrastructure. Our skilled helpdesk agents are on hand to assist telephonically and via email.
Customers can contact agents by:
Phoning 086 11 79739 (+27 11 721 1900 international)
Sending an email to helpdesk@syrex.co.za
Navigating to the Helpdesk Portal http://helpdesk.syrex.co.za
Our expected SLA response times:
Server - critical: 1 hour
Server - query: 24 hours
Server - custom feature: Negotiated
DNS Changes: 24 hours
PC Support: 4 hours
Call out: Next Business Day
Emergency Call out: Immediate and After Hours