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ICASA Licenses – ECS and ECNS License

Code of Conduct for Electronic Communications and Conduct for Electronic Communications Network Services Licensees

Key Commitments

All licensees must:

  1. Act in a fair, reasonable and responsible manner in all dealings with the consumer.
  2. Ensure that all services and products meet the specifications as contained in their licences and all the relevant laws and regulations.
  3. Not unfairly discriminate against of between consumers on the basis of race, gender, sex, age, religion, belief, disability, ethnic background nor sexual orientation.
  4. Display utmost courtesy and care when dealing with consumers.
  5. Provide consumers with information regarding services and pricing.
  6. Provide consumers with guidance in regard to their customer needs, upon request.
  7. Keep consumers’ personal information confidential.
  8. Advise consumers to refer the complaint to the authority.

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