Telephony unhooked – successfully addressing the challenges of convergence
Telecommunications convergence, network convergence or simply convergence are broad terms used to describe emerging telecommunications technologies and network architectures used to migrate multiple communications services into a single integrated network. Specifically, this involves the converging of previously distinct media such as telephony and data communications into common interfaces on single devices and is a fundamental part of the move into the digital world.
Many of the issues raised by organisations who are contemplating this move stem from the negative experiences emanating from companies that have already trodden this path. In addition to being concerned with the current escalating call costs; the quality of calls following the adoption of VoIP and experiences of having a supplier interested in only providing equipment rather than a complete service, are major areas that need to be addressed. It is paramount that the partner chosen for this transition is one that understands the issues and requirements of the client and is looking to establish a long-term relationship with them. This partner must understand the benefits of going digital; have successfully assisted clients with these moves and be willing to spend time developing the correct solutions for them. The partner with the right experience and knowledge will be able to guide the client into the future.
In order to address these challenges, not only is it important for organisations to select the ‘correct’ partner, in light of the above they also need to prepare themselves in advance by specifying the requirements they have and the outcomes they need to achieve from such a move. In this context, some of the questions that need to be addressed include ‘what last-mile connectivity medium should be chosen?’; ‘which upstream voice provider is best suited to carrying the required service?’; ‘who should be used for the provision of number portability services?’; and what physical VoIP equipment should be used?’.
Thus, the outcome of a successful move to the digital world with a suitable partner should include cost savings on rental and call costs; improved call monitoring facilities and other extended features arising from the installation of the digital PBX; an integrated multi-site solution; and, a comparable quality of service that now includes a redundancy capability.
We strongly believe that Syrex can leverage the reduction in call costs to optimise a client’s telephony and internet experience and can provide a better footprint for exploiting cloud services, for example, Office 365, as well as future telecommunications developments such as ‘PBX in the cloud’ and the move to fibre. Our unique solution exploits low-cost fibre and gives customers the ultimate tailored solution that is capable of bundling multiple Internet providers into the perimeter firewall to ensure the best possible redundancy.